Cancellation and Refund Policy

Cancelling a booking

• While we are still finding a professional you can withdraw the request at no cost.
• After a professional has accepted, you can cancel until they start the work. You can choose to have the job sent out again to other professionals, or to end it.
• Once work has started, please talk to the professional first. If you cannot agree, contact us and we will look into it.

If a professional cancels or does not show up

If the professional cancels, or does not arrive, you owe nothing for that booking. You can ask us to send the job out to other professionals. Repeated cancellations affect a provider’s standing on Servmitr.

Refunds

• If you paid online and the job is cancelled before work starts, the full amount is refunded.
• If you paid online and are not happy with completed work, tell us within 7 days. We will review what happened with you and the professional, and refund all or part of the amount where the work was not done as agreed.
• Refunds are made to the original payment method. Once a refund is approved it normally reaches your account within 5 to 7 working days, depending on your bank or payment provider.
• Cash paid to a professional is settled between you and them; if you believe you were overcharged, contact us with the bill and we will help resolve it.

Charges you should expect

Servmitr does not charge customers a booking fee, so there is nothing of ours to refund on cancellation. A professional may charge for work already done and for parts already bought for your job; these are shown on the bill.

How to ask for a refund or raise a problem

Write to hello@servmitr.com from the number on your account, with the booking details and what went wrong, or use the support option in the app. We reply as quickly as we can and aim to settle refund requests within 7 working days.