Privacy Policy

Who we are

Servmitr ("Servmitr", "we", "us") runs the Servmitr website and the Servmitr and Servmitr Provider mobile apps. Servmitr connects customers with independent local service providers and shops. This policy explains how we handle personal information when you use them.

If anything here is unclear, write to us at hello@servmitr.com.

What we collect

We collect only what we need to run the service.

• Your mobile number, which is how you sign in. We use it to send one-time codes and to reach you about your bookings.
• Your name, and optionally your email address and saved addresses.
• Your location. With your permission we read your device location to find professionals near you and to place a booking at the right address. You can turn this off in your device settings; you can still browse, but you cannot post a job without an address.
• Details of the jobs you post: the service, your description, any photos you attach, the address, the time you want, and the messages and status updates that follow.
• Payment records: the amount, the method (online or cash) and the status. Card and UPI details are handled by our payment partner, not stored by us.
• Device information and a notification token, so we can send you booking updates, and basic usage and error data so we can fix problems.
• For service providers only: identity verification. We ask providers to verify their Aadhaar through DigiLocker and their PAN. We receive the verification result and the last four digits, not the full Aadhaar number. Providers may also upload shop or trade documents, a profile photo and shop photos.

How we use it

• To sign you in and keep your account secure.
• To send your job to verified professionals near you, and to tell you when one accepts.
• To let a professional find you: once a professional accepts your job they see your name, address and the details of the job.
• To take and record payments, and to settle cash collected at the door.
• To verify providers before they are shown to customers.
• To prevent fraud and abuse, resolve disputes and meet our legal obligations.
• To improve the service, including deciding which areas to open next. If you ask us to come to your area, we record where you asked from.

Who we share it with

We do not sell your personal information. We share it only as follows.

• With the professional you book: your name, address, the job details and how to reach you, for the job only.
• With customers: a provider’s name, photo, shop details and ratings are shown to customers considering that provider.
• With companies that help us run the service, under contract: SMS and WhatsApp delivery of one-time codes, identity verification, push notifications, payment processing, maps and address lookup, and cloud hosting.
• With authorities where the law requires it, or to protect the rights and safety of our users and of Servmitr.

How long we keep it

We keep your account information while your account is open. Booking and payment records are kept for as long as tax, accounting and dispute-resolution rules require, even after an account is closed. Requests asking us to open in your area are kept so we can plan where to operate.

Your choices and rights

Under India’s Digital Personal Data Protection Act, 2023 you may ask us to give you a copy of your information, correct it, or erase it, and you may withdraw consent you gave us.

• Edit your name, email and addresses from your account in the app or on the website.
• Turn off location or notifications in your device settings at any time.
• Ask us to delete your account and data by following the steps on our data deletion page.

Security

Data is sent over encrypted connections and access to it is limited to people who need it. No system is perfectly secure, so please keep your phone and your sign-in codes to yourself.

Children

Servmitr is for adults. We do not knowingly collect information from anyone under 18. If you think a child has given us information, tell us and we will remove it.

Cookies and analytics

The website stores a sign-in session and your last location in your browser so you do not have to repeat yourself. We may use privacy-respecting analytics to understand which pages are used. You can clear this data from your browser at any time.

Complaints and the Grievance Officer

If you have a concern about how we handle your information, write to the Grievance Officer at hello@servmitr.com with the subject "Privacy grievance". We acknowledge complaints promptly and aim to resolve them within 30 days.

Changes to this policy

When we change this policy we will update the date at the top of the page and, for significant changes, tell you in the app.